When Vineet Nayar became CEO of HCLT (HCL Technologies) in 2005, HCLT was already among the top five IT Services companies based in India with 30,000 employees, operations in 18 countries, about 30 percent CAGR (during the past five years then), ….
But, HCLT was growing more slowly than its competitors then. And, therefore ran the obvious risk (in future in their domain). To address this challenge, Vineet Nayar and his team, embarked upon various initiatives which transformed HCLT by 2009 into what they wanted HCLT to be.
“Employees First, Customer Second” is a narration of Vineet Nayar on the various initiatives that they tried during that period in transforming HCLT into what it is today. It’s a firsthand account of a contemporary CEO and is an interesting read. Contains just about 190 pages printed with 1.5 line-spacing.
Though the book is not a treatise on the initiatives taken at HCLT, Vineet believes that those initiatives could be replicated in any organization, in any part of the world, irrespective of the market conditions, size of organization, type of industry, …. Of course, the flavor of the initiatives will have to be slightly changed to suit an organization.
HCLT has been able to perform better, increase their topline and bottomline substantially even during the recent recession, contain attrition to acceptable levels, had performing employees (who had left earlier) returning to HCLT, ….
Details on the concepts can also be viewed at www.employeesfirst.com The site has links to Twitter and YouTube on the concept, speeches, ….
Vineet intended to provoke a thought and discussion on the concepts through his book. The tweets and the YouTube contents testifies that Vineet has achieved it.
Jaikishan
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